Privacy Policy.
Billy Bounce Online Security & Privacy
Privacy Policy
Our Commitment to Privacy - Effective [26/05/03]
Billy Bounce.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Billy Bounce.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.
This policy describes the personal information we collect about you, why we collect it and how we use it.
Our policy also describes the choices you can make about how we collect and use your information.
If you have any questions about our privacy policy, click here to contact Billy Bounce.com customer service via email, call us at 61 3 5244 4530 or write us at
Billy Bounce.com Customer Services,
PO Box 2232,
Geelong,
Victoria,
Australia, 3220.
If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
Frequently Asked Questions:
- What kind of information does Billy Bounce.com collect?
- How does Billy Bounce.com use my information?
- Does Billy Bounce.com share my information with third parties?
- How do I remove my information from email, phone and postal mailing lists?
- How does Billy Bounce.com protect children's privacy?
- What about links to other Web site and services?
What kind of information does Billy Bounce.com collect?
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online.
If you are only joining our BUG CLUB – we collect first name and email address only.
How does Billy Bounce.com use my information?
When you make an online purchase from Billy Bounce.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
When you save your information with Billy Bounce.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion, you may choose to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Billy Bounce.com customer service or by calling 61 3 5244 4530.
If you would like to remove yourself immediately that will happen within 48 hours of your request.
If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to 48 hours to remove your from our list.
From time to time, we may also send you emails to help us learn more about your shopping preferences.
In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you.
If you do not want us to use your information as described above, please contact Billy Bounce.com customer service by calling 61 3 5244 4530.
Does Billy Bounce.com share my information with third parties?
NO– not ever!
How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email or postal mail, please let us know by sending us an email to unsubscribeme@billybounce.com.
Please note that such requests may take up to 48 hours to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
How does Billy Bounce.com protect children's privacy?
Kids' Privacy Policy. We recognize the need to provide additional privacy protections for kids who visit our site. Like you, we at Billy Bounce.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files. Children can surf Billy Bounce.com, view content, and play some games without any personally identifiable information being collected.
However, in some areas it is necessary to collect personally identifiable information from kids to allow participation in an activity (like entering a contest) or to communicate with our community (via e-mail).
BILLY BOUNCE believes it is good policy not to collect more personally identifiable information from kids 12 and younger than is necessary for them to participate in our online activities. In addition, be aware that all site that are targeted to children 12 and younger are prohibited by law from collecting more information than they need.
The only personally identifiable information we collect from kids is first name and parent's e-mail address. We may also collect personal information, like a pet's name. We also allow parents to request at any time that the information collected about their child be removed from our database. If you would like to deactivate your child's account, please send an e-mail message to unsubscribeme@billybounce.com.
What about links to other Web site and services?
Billy Bounce.com may contain links to other site that are not under our control. These Web site have their own policies regarding privacy, which you should review before visiting them.
We have no responsibility for linked Web site and provide these links solely for the convenience and information of our visitors. If you have any questions about our privacy policy, you can contact Billy Bounce.com customer service via email, call us at 61 3 5244 4530 or write us at:
Billy Bounce.com Customer Services,
PO Box 2232,
Geelong,
Victoria,
Australia, 3220.
Credit Card Safeguard.
- Our Security Safeguard.
- Credit Card Safety.
- What about my bank or credit card company?
- How do I know my credit card information is secure?
Our Security Safeguard.
At Billy Bounce.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers' credit card information. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't – up to $50.
If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 61 3 5244 4530. Our Customer Service representatives are standing by, they'll be happy to take your Billy Bounce.com order right over the phone.
Credit Card Safety.
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) – through no fault of your own – we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be.
What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.
If your bank does hold you liable for any amount up to $50, Billy Bounce.com will cover the liability imposed on you, up to $50. Billy Bounce.com will cover this amount only if the unauthorized use of your credit card occurred at Billy Bounce.com and through no fault of your own.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Billy Bounce.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at +61 3 5244 4530.
Our Customer Service representatives will be happy to assist you.
Questions?
Whom do I contact with questions or concerns about this privacy policy?
If you need further assistance, please send an e-mail with your questions or comments to info@billybounce.com write us at:
Member Services
Billy Bounce Dot Com
PO Box 2232,
Geelong, Victoria
Australia, 3220
Billy Bounce is a licensee of the TRUSTe Privacy Program. If you believe that BILLY BOUNCE has not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact TRUSTe.
If you need further assistance regarding this policy, please feel free to contact us.
Thank you for visiting our site and caring enough to read this.
About Us
BillyBounce is a cool basketball coach that helps kids aged 5-10 and their parents - learn more about basketball in a fun and friendly environment. No pressure here - just go out and enjoy being a child.